Employee Communications Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking an experienced communications professional to join our Group Communication team in the capacity of Employee Communications Manager.

Overview of the role
We are seeking a dynamic and experienced Employee Communications Manager to join our Communications team. This role is essential in enhancing our internal communications strategy, ensuring effective and engaging communication across all levels of the organization. The Employee Communications Manager will also be responsible for the active management and optimization of our internal digital platforms, including Viva Engage, the Intranet, and other internal communication tools.

What you will do

Internal Communications Strategy:

• Co-Develop and implement a comprehensive internal multichannel strategy aligned with the communications strategy.
• Ensure consistent and strategic messaging and branding across all internal communications.
• Monitor and evaluate the effectiveness of internal communications initiatives, providing regular data driven reports and recommendations for improvement.

Content Creation and Management

• Develop, implement and evaluate internal communications campaigns on various topics for different internal target groups
• Proactively manage the editorial calendar to ensure strategic, timely and relevant content delivery.
• Plan, create, edit, and distribute engaging content for various internal communication channels, including newsletters, emails, videos, and presentations.
• Partner with different departments to develop campaigns, content and share relevant information and updates.

Digital Platform Management:

• Oversee and manage the overall running and continuous improvement of all internal digital communication platforms, including Viva Engage and the Intranet
• Ensure platforms are user-friendly, up-to-date, and effectively utilized for maximum employee engagement.
• Work closely with IT and other stakeholders to implement new features and troubleshoot issues.

Employee Engagement

• Foster a positive and inclusive communication culture within the organization.
• Organize and promote internal events, campaigns, and initiatives to enhance employee engagement and morale.
• Collect and analyze feedback from employees to inform and improve communication strategies.

Required skills to be successful

• Communication: Excellent storytelling, editing, and proofreading skills.
• Digital Savvy: Proficiency with digital communication tools and platforms.
• Interpersonal Skills: Ability to build relationships and work effectively with colleagues at all levels.
• Creativity: Innovative approach to content creation and problem-solving.
• Analytical Skills: Ability to measure the effectiveness of communication initiatives and adjust strategies accordingly.
• Target Group Focus: Ability to understand and cater to the specific needs of different employee segments.
• Technology Integration: Ability to effectively use AI tools and stay updated with technological advancements in communications.
• Agility: Ability to navigate and thrive in a dynamic change environment.

What equips you for the role

• Bachelor’s degree in Communications, Journalism, Public Relations, or a related field.
• 7+ years of experience in internal communications, employee engagement, or a similar role.
• Strong understanding of digital communication platforms, including Viva Engage and Intranet systems.
• Exceptional written and verbal communication skills.
• Proven ability to create engaging content for diverse audiences.
• Strong project management skills with the ability to manage multiple tasks and deadlines.
• Experience in change management is a plus.
• Demonstrated experience in making data-driven decisions and utilizing analytics to inform communication strategies.
• Ability to develop and execute targeted communication plans tailored to specific employee groups and personas.
• Hands-on experience with AI generative tools and a keen interest in leveraging technology for communication purposes.
• Ability to work collaboratively with cross-functional teams and stakeholders.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.