Customer Service Home Appliances

We are seeking a friendly and detail-oriented Customer Representative to join our Home Appliances Repair Center. The ideal candidate will be responsible for assisting customers with service inquiries, scheduling repair appointments, handling complaints, and ensuring a smooth customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities

• Customer Interaction: Answer inbound calls, emails, and messages from customers regarding appliance repair services.
• Appointment Scheduling: Schedule and coordinate service appointments for technicians based on customer requests and availability.
• Service Inquiries: Provide information on repair services, pricing, warranties, and estimated completion times.
• Issue Resolution: Address customer complaints and escalate issues to the appropriate department when necessary.
• Follow-Ups: Conduct follow-up calls to ensure customer satisfaction and gather feedback on service quality.
• Billing & Payments: Process payments, generate invoices, and explain charges to customers when required.
• Record Keeping: Maintain accurate records of customer interactions, service requests, and completed repairs.
• Coordination with Technicians: Communicate with technicians to ensure smooth service execution and timely updates for customers.
• Product Knowledge: Stay informed about common appliance issues, troubleshooting steps, and company policies to assist customers effectively.

Requirements

• High school diploma or equivalent (Bachelors degree preferred).
• Previous experience in customer service, call center, or a related field.
• Strong verbal and written communication skills.
• Proficiency in using computer systems, CRM software, and MS Office.
• Flexibility in answering client calls during holidays/weekends
• Ability to handle difficult customers and resolve conflicts professionally.
• Excellent organizational and multitasking skills.
• Knowledge of home appliances and basic troubleshooting is a plus.
• Ability to work flexible hours, including weekends if required.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for career growth and training.
• Employee discounts on repair services and home appliances.

Join our team and help customers get their appliances back in working order with excellent service and support!

Job Type: Full-time

Pay: From AED3,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Home appliances background?