Customer Service Representative

Job description

We are looking for a motivated and enthusiastic Customer Service Representative to join our team. The successful candidate will be responsible for social media posting - contacting influencers - Supporting customer service - selling our products and services over the phone, handling inbound and outbound calls, and providing excellent customer service to prospective and current customers. You will play a key role in driving the growth of our online sales and contributing to our success by reaching set sales targets and ensuring customer satisfaction.

Key Responsibilities:

• Social Media Posting - Contacting influencers.
• Make outbound sales calls to potential and existing customers, identifying their needs, and offering suitable product solutions.
• Handle inbound inquiries, providing product information, and assisting customers with placing orders online or over the phone.
• Achieve and exceed sales targets and KPIs (Key Performance Indicators) as set by the online Manager.
• Build and maintain strong relationships with customers to ensure repeat business and referrals.
• Process orders accurately and efficiently through the ecommerce platform, ensuring customer data is correctly entered and updated.
• Stay updated on product offerings, promotions, and company policies to provide accurate and up-to-date information to customers.
• Identify opportunities to upsell and cross-sell products during customer interactions.
• Handle customer objections and complaints professionally, resolving issues promptly to ensure customer satisfaction.
• Collaborate with the customer service and logistics teams to ensure timely order fulfillment and delivery.
• Follow up with customers after sales to gather feedback and encourage repeat purchases.
• Maintain a detailed record of sales activities and customer interactions in CRM (Customer Relationship Management) software.
• Participate in regular sales training sessions to improve skills and product knowledge.

Requirements:

• Proven experience in tele sales, customer service, or similar role, ideally within an ecommerce or retail environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Strong sales and negotiation skills, with a results-oriented mindset.
• Ability to handle objections and turn potential leads into paying customers.
• Familiarity with ecommerce platforms and CRM software is a plus.
• Ability to work independently as well as part of a team.
• Good organizational skills, with attention to detail in processing orders and maintaining records.
• High level of patience, empathy, and customer focus.
• Basic computer literacy and proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work flexible hours, including weekends or evenings, depending on business needs.

Industry

• Personal Care Product Manufacturing

Job Type: Full-time

Experience:

• telemarketer: 2 years (Required)