Branch Supervisor

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

To process Cash, Cheque, and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.

Customer Satisfaction/Service Standards

• Ensure Cash counters are operational to support business requirements
• Provide service to all customers as per established ARIE standards
• Communicate regulations and norms regarding transactions in a professional manner
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary
• Achieve minimum Wait time and Serve time and aim for reducing the TAT
• Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
• Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff

Financial/Sales

• Ensure optimal profit margins are maintained for transactions
• Solicit referrals and initiate cross-selling opportunities to existing customers
• Play a proactive role in customer accusation and retention activity
• Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
• Prepare periodic report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
• Solicit referrals and initiate cross-selling opportunities to existing customers

Compliance

• Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
• Ensure assigned work activities are carried out as per Company policies and procedures
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned Till is accurately tailed/balanced and appropriately handled as company policies & procedures
• Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
• Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
• Report and review any anomalies such as Under/Overs to concerned superior immediately
• Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
• Identify improvement areas and propose constructive changes to achieve operational excellence
• Monitor day to day operations to ensure total adherence to Company policies and procedures
• Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities

People Management

• Monitor cashiers performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
• Identify cashiers training needs and inform management accordingly for action

Qualifications

• Graduate in any related field, preferably with Accounting background

Experience

• 5+ years of experience as a Cashier/Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House
• Previous exposure to large volume of cash handling is an added advantage

Knowledge & Skills

• Excellent organizational skills
• Ability to achieve results through team efforts
• Good presentation and communication skills
• Results driven and customer focused

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.