Technical Administrator

Job Purpose

The Technical Administrator plays a vital support role in ensuring the smooth functioning of technical operations within Jointly Owned Properties (JOPs). This position involves maintaining detailed documentation, tracking statutory compliance, supporting fit-out monitoring, and providing first-line customer service coordination for technical complaints. The Technical Administrator ensures accurate and timely updates in systems like Anacity, Mollak, and internal reporting platforms in compliance with Law No. 6 of 2019, and RERA regulations.

Key Responsibilities

1. Technical Documentation & Reporting

• Maintain accurate and updated records of PPM schedules, vendor reports, asset registers, and site inspection logs.
• Assist in compiling technical summaries and presenting findings for OC and management meetings.
• Track ongoing technical issues, document status updates, and maintain monthly operations reports.

2. Statutory & Regulatory Compliance

• Monitor the renewal and compliance status of all statutory requirements as per Law and company policy
• Ensure all compliance records are updated and accessible for RERA inspections and audits.
• Track expiry dates for AMC contracts, vendor licenses, and insurances and alert relevant departments in advance.

3. Fit-Out Coordination & Monitoring

• Review initial request and documents
• Maintain and monitor the fit-out request tracker and ensure all approvals and submissions are in line with the communitys fit-out guidelines.
• Coordinate with Building Management and Engineering teams to schedule inspections and provide access for fit-out works.
• Ensure all required documents such as method statements, NOCs, and deposit receipts are recorded and updated.
• Conduct random site inspection to ensure the fit-out is carried out as per approval
• Conduct inspection after completion to confirm that the work is completed as per the approval and sign off on the deposit release form

4. Customer Service & Complaint Coordination

• Act as a support liaison for customer service tickets relating to maintenance or technical issues.
• Monitor and escalate unresolved issues through Anacity or internal reporting systems.
• Ensure complaints are acknowledged, tracked, and closed as per SLA timelines in coordination with the facilities team.

5. Vendor Coordination & Site inspections

• Maintain a database of approved vendors and service providers with up-to-date trade licenses and insurance.
• Carry out regular site inspections to ensure all maintenance requirements are met
• Create inspection reports and share with the site incharge
• Regular inspect and monitor completion of work
• Support procurement processes by preparing technical documentation and collecting quotes.

6. Administrative Assistance & Reporting

• Prepare and submit weekly and monthly reports summarizing technical & statutory performance and issue logs.
• Assist site in-charge in their technical requirements
• Attend OC meetings

Qualifications & Experience

• Diploma in Engineering, Facility Management.
• Minimum 2 years of experience in a technical support or admin coordination role within a JOP, FM, or real estate company.
• Knowledge of Dubai regulatory frameworks including RERA, Dubai Municipality, and Civil Defense is preferred.
• Experience with CAFM tools such as Anacity, Mollak, or similar systems is an advantage.

Job Type: Full-time

Application Question(s):

• Can you join immediately?
• What is your visa status (cancelled/Tourist visa)?
• What was your previous salary?
• Did your previous employer provide you accommodation & transportation?